The Nuance Free Speech process works non-intrusively in the background during the call, without disrupting the dialog. Once integrated into TraderWind, each conversation is logged within a voice recording history. Each conversation is automatically linked to customers’ profiles and can be traced with a click per customer.
TraderWind’s Voice Verification provides high accuracy for use in noisy, wireless and hands-free environment. It is capable of adapting to changes in a caller’s voice, to ensure that applications using Nuance Verifier are easy for callers to use over and over again.